At Louka your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, our Refund and Returns Policy is designed to be clear and fair.

1. Return Policy

We accept returns within 14 days from the date of delivery, provided that:

  • The item is unused and in its original condition (not worn, damaged, or soiled).
  • The item is returned in its original packaging with all accessories (if any).
  • A proof of purchase is provided (order number or invoice).

⚠️ Certain items cannot be returned for hygiene reasons, such as earrings or personalized/custom-made items, unless they are defective.

2. How to Request a Return

  1. Contact us via email at returns@loukaeg.com or through the “Contact Us” form on the website.
  2. We will review your request within 2–3 business days and send you return instructions and the return address.
  3. Once we receive and inspect the returned item, we will notify you whether the return has been approved or rejected.

3. Refunds

  • If your return is approved, your refund will be processed using your original payment method within 7–10 business days.
  • Original shipping fees are non-refundable.
  • If the item was purchased during a sale or discount, the refunded amount will reflect the discounted price.

4. Exchanges

We offer free exchanges in the case of:

  • A defective or damaged item.
  • An item sent in error.

Please notify us within 48 hours of receiving the item if there’s a problem.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is faulty or we sent the wrong product.

6. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to contact us:

📧 returns@loukaeg.com